/* J.C. Nunes — preto, branco e o dourado das estrelas do logo. Mobile primeiro (o Nunes usa no celular). */
:root {
  --fundo: #f4f3f0;
  --branco: #ffffff;
  --suave: #efede8;
  --borda: #e2dfd8;
  --preto: #111111;
  --preto2: #1c1c1c;
  --ouro: #d4a017;
  --ouro-escuro: #9c7410;
  --texto: #141414;
  --texto2: #66625a;
  --verde: #1d9e55;
  --verde-wa: #25d366;
  --vermelho: #c8102e;   /* o vermelho do batom do logo */
  --azul: #2563eb;
  --raio: 12px;
}
* { margin: 0; padding: 0; box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { height: 100%; }
body {
  font-family: 'Inter', system-ui, sans-serif; background: var(--fundo); color: var(--texto);
  overflow: hidden; -webkit-tap-highlight-color: transparent;
}
h1, h2, h3 { font-family: 'Oswald', 'Inter', sans-serif; font-weight: 600; letter-spacing: .3px; }
button { font-family: inherit; cursor: pointer; }
input, select, textarea {
  font-family: inherit; background: var(--branco); border: 1px solid var(--borda); color: var(--texto);
  border-radius: 10px; padding: 11px 12px; font-size: 16px; outline: none; max-width: 100%;
}
input:focus, select:focus, textarea:focus { border-color: var(--ouro); box-shadow: 0 0 0 3px rgba(212,160,23,.18); }
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-thumb { background: #cfcac0; border-radius: 4px; }
.carregando { color: var(--texto2); padding: 20px 0; font-size: 13px; }

/* ---------- Botões / componentes ---------- */
.btn {
  background: var(--preto); color: #fff; border: 1px solid var(--preto); border-radius: 10px;
  padding: 11px 18px; font-weight: 700; font-size: 13px; line-height: 1.1;
}
.btn:hover { background: #333; }
.btn.sec { background: var(--branco); color: var(--texto); border-color: var(--borda); }
.btn.sec:hover { border-color: var(--preto); }
.btn.ouro { background: var(--ouro); border-color: var(--ouro); color: #111; }
.btn.ouro:hover { background: #e3b230; }
.btn.verde { background: var(--verde); border-color: var(--verde); }
.btn.perigo { background: var(--branco); color: var(--vermelho); border-color: var(--vermelho); }
.btn.perigo.cheio { background: var(--vermelho); color: #fff; }
.btn.mini { padding: 7px 11px; font-size: 12px; border-radius: 8px; }
.btn.grande { padding: 15px 18px; font-size: 15px; }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.desc { color: var(--texto2); font-size: 12px; margin-bottom: 16px; line-height: 1.5; }
.pill { display: inline-block; padding: 3px 10px; border-radius: 20px; font-size: 12px; font-weight: 700; }
.pill.ok { background: rgba(29,158,85,.12); color: var(--verde); }
.pill.warn { background: rgba(212,160,23,.18); color: var(--ouro-escuro); }
.pill.off { background: rgba(200,16,46,.1); color: var(--vermelho); }
.pill.neutro { background: var(--suave); color: var(--texto2); }
.card { background: var(--branco); border: 1px solid var(--borda); border-radius: var(--raio); padding: 14px; }
.cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; margin-bottom: 18px; }
.card .num { font-family: 'Oswald', sans-serif; font-size: 28px; font-weight: 600; }
.card .rot { color: var(--texto2); font-size: 12px; margin-top: 2px; font-weight: 600; }
.card.alerta { border-color: var(--vermelho); animation: pisca-alerta 1.1s ease-in-out infinite; }
.card.alerta .num { color: var(--vermelho); }
@keyframes pisca-alerta { 50% { background: rgba(200,16,46,.12); } }
.secao { background: var(--branco); border: 1px solid var(--borda); border-radius: var(--raio); padding: 14px; margin-bottom: 14px; }
.secao h3 { font-size: 18px; margin-bottom: 4px; }
.secao .desc { margin-bottom: 12px; }
.linha-form { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.toast-ok { position: fixed; left: 50%; bottom: calc(84px + env(safe-area-inset-bottom)); transform: translateX(-50%) translateY(20px); background: var(--preto); color: #fff; padding: 12px 18px; border-radius: 10px; font-size: 13px; font-weight: 700; opacity: 0; transition: .25s; z-index: 300; pointer-events: none; max-width: calc(100vw - 32px); text-align: center; }
.toast-ok.show { opacity: 1; transform: translateX(-50%) translateY(0); }
.credito-g7 { display: block; text-align: center; font-size: 12px; color: var(--texto2); text-decoration: none; padding: 10px 0; }
.credito-g7:hover { color: var(--ouro-escuro); }
.rodape-pag { margin-top: 18px; }

/* ---------- Login ---------- */
#tela-login { position: fixed; inset: 0; display: flex; align-items: center; justify-content: center; background: var(--preto); z-index: 100; padding: 16px; }
.login-box { width: 100%; max-width: 360px; padding: 30px 26px 14px; background: var(--branco); border-radius: 18px; text-align: center; }
.logo-login { width: 140px; height: 140px; object-fit: contain; }
.login-box .sub { color: var(--texto2); font-size: 12px; letter-spacing: 3px; text-transform: uppercase; margin: 8px 0 22px; font-weight: 700; }
.login-box input { width: 100%; margin-bottom: 10px; }
.login-box .erro { color: var(--vermelho); font-size: 12px; min-height: 18px; margin-bottom: 8px; }

/* ---------- Estrutura ---------- */
#app { display: none; height: 100svh; }
#app.logado { display: flex; }
.sidebar { width: 230px; min-width: 230px; background: var(--preto); display: flex; flex-direction: column; padding-top: 18px; }
.marca { display: flex; flex-direction: column; align-items: center; gap: 8px; margin-bottom: 18px; }
.marca img { width: 86px; height: 86px; border-radius: 50%; background: #fff; object-fit: contain; padding: 4px; }
.marca span { font-family: 'Oswald', sans-serif; color: #fff; font-size: 17px; letter-spacing: 1px; }
.menu { flex: 1; display: flex; flex-direction: column; }
.menu a { display: flex; align-items: center; gap: 10px; padding: 12px 20px; color: #b9b5ad; text-decoration: none; font-size: 13px; font-weight: 600; border-left: 3px solid transparent; position: relative; }
.menu a:hover { color: #fff; background: rgba(255,255,255,.05); }
.menu a.ativo { color: #fff; border-left-color: var(--ouro); background: rgba(212,160,23,.12); }
.menu .mt-curto { display: none; }
.menu .badge { margin-left: auto; background: var(--vermelho); color: #fff; border-radius: 10px; padding: 1px 8px; font-size: 11px; font-weight: 800; animation: pisca-badge 1.1s ease-in-out infinite; }
@keyframes pisca-badge { 50% { opacity: .55; } }
.so-mobile-flex, .so-mobile { display: none !important; }
.rodape-user { display: flex; justify-content: space-between; align-items: center; padding: 12px 20px; border-top: 1px solid #2a2a2a; color: #b9b5ad; font-size: 12px; font-weight: 600; }
.rodape-user button { background: none; border: 0; color: #b9b5ad; font-size: 17px; }
.sidebar .credito-g7 { color: #77736b; padding: 8px 0 12px; }
.conteudo { flex: 1; min-width: 0; display: flex; flex-direction: column; overflow: hidden; }
.pagina { display: none; flex: 1; overflow-y: auto; padding: 24px 28px 40px; -webkit-overflow-scrolling: touch; }
.pagina.ativa { display: block; }
.pagina.sem-scroll { overflow: hidden; padding: 0; }
.pagina.sem-scroll.ativa { display: flex; }
.topo-pag { display: flex; align-items: baseline; gap: 12px; flex-wrap: wrap; margin-bottom: 8px; }
.topo-pag h2 { font-size: 26px; }

/* ---------- Visão geral ---------- */
.agente-card { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.agente-card .st { flex: 1; min-width: 180px; font-weight: 700; }
.agente-card .st small { display: block; color: var(--texto2); font-weight: 500; margin-top: 2px; }
.prox-item { display: flex; gap: 12px; align-items: center; padding: 10px 0; border-bottom: 1px solid var(--suave); }
.prox-item:last-child { border-bottom: 0; }
.prox-item .hora { font-family: 'Oswald', sans-serif; font-size: 19px; min-width: 64px; }
.prox-item .quem { flex: 1; min-width: 0; }
.prox-item .quem b { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.prox-item .quem span { font-size: 12px; color: var(--texto2); }

/* ---------- Agenda ---------- */
.agenda-topo { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; }
.agenda-topo .seta { font-size: 21px; padding: 8px 16px; flex: none; }
.ag-data { position: relative; flex: 1; text-align: center; cursor: pointer; min-width: 0; }
.ag-data #ag-titulo { display: block; font-family: 'Oswald', sans-serif; font-size: 22px; font-weight: 600; text-transform: capitalize; }
.ag-sub { display: block; font-size: 12px; color: var(--texto2); font-weight: 600; }
.ag-data input { position: absolute; inset: 0; opacity: 0; width: 100%; cursor: pointer; }
#ag-hoje { display: block; margin: 0 auto 10px; }
.ag-botoes { display: flex; flex-direction: column; gap: 8px; margin: 10px 0 16px; }
.ag-linha { display: grid; grid-template-columns: repeat(var(--n, 3), minmax(0, 1fr)); gap: 8px; }
.ag-linha .btn { padding: 9px 4px 8px; font-size: 13px; border-radius: 12px; display: flex; flex-direction: column; align-items: center; gap: 2px; min-height: 64px; line-height: 1.15; text-align: center; }
.ag-linha .btn .ic { font-size: 17px; line-height: 1; }
.ag-linha .btn small { font-weight: 500; font-size: 11px; opacity: .7; }
.ag-botoes .largo { padding: 13px; font-size: 14px; border-radius: 12px; }
@media (max-width: 380px) { .ag-linha .btn { font-size: 12.5px; } }
.almoco-ativo { background: #fff7e0; border: 2px solid var(--ouro); border-radius: 14px; padding: 14px; margin-bottom: 12px; }
.almoco-ativo .tit { font-weight: 800; font-size: 15px; margin-bottom: 10px; }
.almoco-ativo .tit span { font-family: 'Oswald', sans-serif; font-size: 21px; }
.almoco-ativo .acoes { display: grid; grid-template-columns: 1fr 1fr 1.4fr; gap: 8px; }
.almoco-ativo .acoes .btn { padding: 14px 6px; font-size: 14px; }
.ag-lista { display: flex; flex-direction: column; gap: 8px; }
.ag-item { display: flex; gap: 10px; background: var(--branco); border: 1px solid var(--borda); border-radius: 12px; padding: 10px 11px; align-items: flex-start; }
.ag-item .hora { font-family: 'Oswald', sans-serif; font-size: 19px; min-width: 58px; line-height: 1.1; }
.ag-item .hora small { display: block; font-family: 'Inter', sans-serif; font-size: 11px; color: var(--texto2); font-weight: 600; }
.ag-item .info { flex: 1; min-width: 0; }
.ag-item .info b { display: block; font-size: 14px; }
.ag-item .info .det { font-size: 12px; color: var(--texto2); margin-top: 2px; }
.ag-item .info .det a { color: var(--verde); font-weight: 700; text-decoration: none; }
.ag-item .acoes { display: flex; gap: 6px; margin-top: 10px; flex-wrap: wrap; }
.ag-item.cliente { border-left: 4px solid var(--ouro); }
.ag-item.cliente.agente-marcou .info b::after { content: ' 🤖'; font-size: 12px; }
.ag-item.cancelado { opacity: .5; }
.ag-item.cancelado .info b { text-decoration: line-through; }
.ag-item.bloqueio { background: repeating-linear-gradient(135deg, #f1efea, #f1efea 8px, #e8e5de 8px, #e8e5de 16px); border-style: dashed; align-items: center; }
.ag-item.bloqueio .info b { font-size: 13px; }
.ag-item.livre { background: transparent; border: 1px dashed #c9e8d4; padding: 9px 12px; align-items: center; color: var(--verde); font-weight: 600; font-size: 12px; }
.ag-item.livre .hora { font-size: 14px; color: var(--verde); }
.ag-item.fechado { justify-content: center; color: var(--texto2); font-weight: 700; padding: 20px; }
.ag-item.agora-linha { border: 0; background: none; padding: 0; gap: 8px; align-items: center; color: var(--vermelho); font-size: 11px; font-weight: 800; }
.ag-item.agora-linha::after { content: ''; flex: 1; height: 2px; background: var(--vermelho); }
.horarios-grade { display: grid; grid-template-columns: repeat(auto-fill, minmax(72px, 1fr)); gap: 6px; margin-top: 6px; max-height: 240px; overflow-y: auto; }
.horarios-grade button { background: var(--branco); border: 1px solid var(--borda); border-radius: 8px; padding: 10px 0; font-weight: 700; font-size: 13px; }
.horarios-grade button.sel { background: var(--preto); color: #fff; border-color: var(--preto); }
.conflito-lista { background: #fff1f2; border: 1px solid #fecdd3; border-radius: 10px; padding: 10px 12px; margin: 10px 0; font-size: 13px; }
.conflito-lista li { margin: 4px 0 4px 18px; }

/* ---------- Atendimento ---------- */
.inbox { display: flex; flex: 1; min-height: 0; width: 100%; }
.lista-conversas { width: 340px; min-width: 340px; border-right: 1px solid var(--borda); display: flex; flex-direction: column; background: var(--branco); }
.lista-conversas .topo { padding: 16px 14px 10px; display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.lista-conversas .topo h2 { font-size: 22px; }
.busca-wrap { padding: 0 14px 10px; }
.busca-wrap input { width: 100%; }
.itens-conversa { flex: 1; overflow-y: auto; }
.item-conv { padding: 10px 12px; border-bottom: 1px solid var(--suave); cursor: pointer; display: flex; gap: 10px; align-items: center; }
.item-conv:hover { background: #faf9f6; }
.item-conv.ativo { background: #fff7e0; box-shadow: inset 4px 0 0 var(--ouro); }
.item-conv.alerta { animation: pisca-alerta 1.1s ease-in-out infinite; box-shadow: inset 4px 0 0 var(--vermelho); }
.item-conv .info { flex: 1; min-width: 0; }
.item-conv .nome { font-size: 14px; font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item-conv .previa { font-size: 12px; color: var(--texto2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.item-conv .meta { text-align: right; font-size: 11px; color: var(--texto2); flex: none; }
.item-conv .nao-lidas { background: var(--verde-wa); color: #fff; border-radius: 10px; padding: 1px 7px; font-weight: 700; font-size: 11px; display: inline-block; margin-top: 4px; }
.selo-modo { font-size: 12px; margin-left: 4px; }
.av-wrap { position: relative; width: 44px; height: 44px; min-width: 44px; border-radius: 50%; display: flex; align-items: center; justify-content: center; background: var(--suave); }
.av-wrap .av-img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }
.av-wrap .av-fb { width: 100%; height: 100%; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: 800; color: var(--texto2); }
.chat { flex: 1; display: flex; flex-direction: column; min-width: 0; background: #efeae2; }
.chat-vazio { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 12px; color: var(--texto2); font-weight: 600; }
.chat-vazio img { width: 110px; opacity: .35; }
.chat-aberto { flex: 1; display: flex; flex-direction: column; min-height: 0; }
.chat .cabecalho { padding: 10px 14px; border-bottom: 1px solid var(--borda); display: flex; align-items: center; gap: 10px; background: var(--branco); }
.chat-id { flex: 1; min-width: 0; }
.chat .cabecalho .nome { font-weight: 800; font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat .cabecalho .canal-info { font-size: 12px; color: var(--texto2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.modo-chat { border: 0; border-radius: 999px; padding: 8px 12px; font-size: 12px; font-weight: 800; white-space: nowrap; flex: none; }
.modo-chat.bot { background: #d1fae5; color: #065f46; }
.modo-chat.humano { background: #fff1c2; color: #7a5a00; }
.modo-chat.escalado { background: #fee2e2; color: #991b1b; animation: pisca-modo 1.6s infinite; }
@keyframes pisca-modo { 50% { box-shadow: 0 0 0 4px rgba(200,16,46,.25); } }
.proximo-horario { background: #fff7e0; border-bottom: 1px solid #f0dc9a; padding: 7px 14px; font-size: 12px; font-weight: 600; }
.mensagens { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 6px; }
.balao { position: relative; max-width: 70%; width: fit-content; padding: 8px 11px; border-radius: 12px; font-size: 13.5px; line-height: 1.45; overflow-wrap: anywhere; box-shadow: 0 1px 1px rgba(0,0,0,.06); }
.balao .corpo { white-space: pre-wrap; display: block; }
.balao.in { background: var(--branco); align-self: flex-start; border-bottom-left-radius: 3px; }
.balao.out { background: #d9fdd3; align-self: flex-end; border-bottom-right-radius: 3px; }
.balao.out.agente { background: #e8f0fe; }
.balao .hora { display: block; font-size: 10px; color: #7d766c; margin-top: 3px; text-align: right; }
.balao .por-agente { font-weight: 700; margin-right: 4px; }
.balao img, .balao video { width: 230px; max-width: 100%; max-height: 300px; object-fit: cover; border-radius: 8px; display: block; margin-bottom: 4px; background: var(--suave); }
.balao img { cursor: zoom-in; }
.balao audio { max-width: 100%; }
.ref-origem { font-size: 12px; background: rgba(0,0,0,.05); border-radius: 8px; padding: 6px 8px; margin-bottom: 6px; }
.ref-origem img { width: 100%; max-height: 160px; }
.msg-fwd { position: absolute; top: 3px; right: 3px; width: 24px; height: 24px; border: 0; border-radius: 6px; background: rgba(0,0,0,.5); color: #fff; font-size: 12px; opacity: 0; transition: opacity .12s; }
.balao:hover .msg-fwd { opacity: 1; }
.caixa-envio { display: flex; gap: 8px; padding: 10px 12px; border-top: 1px solid var(--borda); background: var(--branco); align-items: flex-end; padding-bottom: calc(10px + env(safe-area-inset-bottom)); }
.caixa-envio textarea { flex: 1; min-width: 0; resize: none; height: 44px; max-height: 160px; }
.caixa-envio .btn { flex: none; padding: 11px 13px; }
#btn-enviar { background: var(--verde); border-color: var(--verde); }
#btn-finalizar { color: var(--vermelho); border-color: #f3b3bd; font-size: 12px; }
.menu-contexto { position: fixed; z-index: 999; background: var(--branco); border: 1px solid var(--borda); border-radius: 10px; box-shadow: 0 6px 24px rgba(0,0,0,.18); overflow: hidden; min-width: 210px; }
.menu-contexto button { display: block; width: 100%; text-align: left; padding: 12px 16px; background: none; border: 0; font-size: 13px; font-weight: 600; }
.menu-contexto button:hover { background: var(--suave); }
.menu-contexto button.perigo { color: var(--vermelho); border-top: 1px solid var(--borda); }
.lightbox { position: fixed; inset: 0; background: rgba(0,0,0,.88); display: flex; align-items: center; justify-content: center; z-index: 400; padding: 16px; }
.lightbox img { max-width: 100%; max-height: 92svh; border-radius: 8px; }
.fwd-lista { max-height: 320px; overflow-y: auto; }
.fwd-item { display: block; width: 100%; text-align: left; padding: 11px 10px; border: 0; background: none; border-radius: 8px; font-size: 14px; }
.fwd-item:hover { background: var(--suave); }

/* respostas prontas + sugestões */
.rapidas-wrap { position: relative; flex: none; }
.rapidas-pop { display: none; position: absolute; bottom: calc(100% + 8px); left: 0; z-index: 40; width: min(420px, calc(100vw - 24px)); background: var(--branco); border: 1px solid var(--borda); border-radius: 12px; box-shadow: 0 10px 30px rgba(0,0,0,.18); overflow: hidden; }
.rapidas-pop.aberto { display: block; }
.rapidas-pop input { width: 100%; border: 0; border-bottom: 1px solid var(--borda); border-radius: 0; box-shadow: none; }
.rapidas-lista { max-height: 300px; overflow-y: auto; }
.rapidas-item { padding: 10px 14px; cursor: pointer; border-bottom: 1px solid var(--suave); }
.rapidas-item:hover, .rapidas-item.ativo { background: #fff7e0; }
.rapidas-item .ti { font-weight: 700; font-size: 13px; }
.rapidas-item .ti code { font-size: 11px; color: var(--texto2); margin-left: 6px; }
.rapidas-item .pv { font-size: 12px; color: var(--texto2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.rapidas-vazio { padding: 14px; font-size: 12px; color: var(--texto2); }
.sugestoes-rapidas { display: flex; flex-direction: column; gap: 6px; padding: 8px 12px; background: #fffbea; border-top: 1px solid var(--borda); max-height: 40svh; overflow-y: auto; }
.sg-cab { display: flex; justify-content: space-between; align-items: center; font-size: 11px; text-transform: uppercase; letter-spacing: 1px; font-weight: 700; color: var(--texto2); }
.sg-cab span:last-child { display: flex; gap: 12px; text-transform: none; letter-spacing: 0; }
.sg-cab .sg-x, .sg-cab .sg-novas { cursor: pointer; }
.sg { display: flex; flex-direction: column; align-items: flex-start; gap: 2px; text-align: left; width: 100%; border: 1px solid #ecd78f; background: #fff; border-radius: 10px; padding: 8px 12px; }
.sg:hover { border-color: var(--ouro); }
.sg-ti { font-size: 12px; font-weight: 800; }
.sg-pv { font-size: 12px; white-space: pre-wrap; line-height: 1.4; }
.sg-erro { font-size: 12px; color: var(--vermelho); }

/* excluídos do atendimento */
.btn-excluidos { width: 100%; margin: 4px 0 12px; display: flex; align-items: center; justify-content: center; gap: 8px; }
.aviso-excluidos { background: #fff1f2; border: 1px solid #fecdd3; border-radius: 12px; padding: 12px 14px; font-size: 12px; line-height: 1.5; margin-bottom: 12px; }
.contato-card.excluido { border-left: 4px solid var(--vermelho); }
.contato-card .info .motivo { color: var(--vermelho); font-weight: 700; }
.modo-chat.excluido { background: #f1f1f1; color: #555; }

/* modos dia / semana / mês */
.ag-modos { display: grid; grid-template-columns: repeat(3, 1fr); background: var(--suave); border-radius: 12px; padding: 4px; gap: 4px; margin-bottom: 10px; }
.ag-modos button { border: 0; background: transparent; padding: 10px 0; border-radius: 9px; font-weight: 800; font-size: 13px; color: var(--texto2); }
.ag-modos button.ativo { background: var(--preto); color: #fff; }
.sem-resumo { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 12px; }
.sem-resumo span { background: var(--branco); border: 1px solid var(--borda); border-radius: 999px; padding: 6px 12px; font-size: 12px; font-weight: 700; }
.semana-grade { display: grid; gap: 10px; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); }
.sem-dia { background: var(--branco); border: 1px solid var(--borda); border-radius: 14px; overflow: hidden; }
.sem-dia.hoje { border: 2px solid var(--ouro); }
.sem-dia.passado { opacity: .6; }
.sem-cab { display: flex; align-items: center; gap: 10px; padding: 12px 14px; cursor: pointer; border: 0; background: none; width: 100%; text-align: left; font: inherit; }
.sem-cab .nome { flex: 1; min-width: 0; }
.sem-cab .nome b { display: block; font-family: 'Oswald', sans-serif; font-size: 17px; text-transform: capitalize; }
.sem-cab .nome span { font-size: 12px; color: var(--texto2); font-weight: 600; }
.sem-cab .num { font-family: 'Oswald', sans-serif; font-size: 21px; text-align: right; line-height: 1; }
.sem-cab .num small { display: block; font-family: 'Inter'; font-size: 11px; color: var(--texto2); font-weight: 700; }
.barra-ocup { height: 6px; background: var(--suave); }
.barra-ocup i { display: block; height: 100%; background: linear-gradient(90deg, var(--ouro), #e8b730); }
.sem-itens { padding: 8px 14px 12px; display: flex; flex-direction: column; gap: 4px; }
.sem-it { display: flex; gap: 8px; font-size: 12px; align-items: baseline; }
.sem-it b { font-family: 'Oswald', sans-serif; font-size: 13px; min-width: 42px; }
.sem-it span { flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sem-it.bloq { color: var(--texto2); font-style: italic; }
.sem-vazio { font-size: 12px; color: var(--texto2); padding: 4px 0; }
.mes-grade { display: grid; grid-template-columns: repeat(6, 1fr); gap: 5px; }
.mes-sem { font-size: 11px; font-weight: 800; color: var(--texto2); text-align: center; text-transform: uppercase; padding-bottom: 2px; }
.mes-cel { position: relative; aspect-ratio: 1 / 1.15; border: 1px solid var(--borda); border-radius: 10px; background: var(--branco); padding: 5px; display: flex; flex-direction: column; justify-content: space-between; cursor: pointer; font: inherit; text-align: left; min-width: 0; }
.mes-cel .d { font-weight: 800; font-size: 13px; }
.mes-cel .q { font-family: 'Oswald', sans-serif; font-size: 16px; line-height: 1; align-self: flex-end; }
.mes-cel .q small { font-family: 'Inter'; font-size: 9px; color: var(--texto2); font-weight: 700; display: block; text-align: right; }
.mes-cel.fora { visibility: hidden; }
.mes-cel.fechado { background: repeating-linear-gradient(135deg, #f4f2ee, #f4f2ee 6px, #ebe8e2 6px, #ebe8e2 12px); color: var(--texto2); }
.mes-cel.hoje { border: 2px solid var(--ouro); }
.mes-cel.passado { opacity: .5; }
.mes-cel.bloq::after { content: '⛔'; position: absolute; top: 4px; right: 5px; font-size: 10px; }
.mes-legenda { display: flex; gap: 12px; flex-wrap: wrap; font-size: 12px; color: var(--texto2); margin-top: 10px; align-items: center; }
.mes-legenda i { display: inline-block; width: 12px; height: 12px; border-radius: 3px; vertical-align: -2px; margin-right: 4px; }

/* demonstração */
.faixa-demo { background: #eef4ff; border: 1px dashed #93b4f5; border-radius: 12px; padding: 10px 12px; font-size: 12px; display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }
.faixa-demo span { flex: 1; }
/* banner instalar app */
.banner-instalar { position: fixed; left: 12px; right: 12px; bottom: calc(76px + env(safe-area-inset-bottom)); z-index: 90; background: var(--preto); color: #fff; border-radius: 16px; padding: 12px; display: flex; align-items: center; gap: 10px; box-shadow: 0 10px 30px rgba(0,0,0,.35); max-width: 520px; margin: 0 auto; }
.banner-instalar img { width: 44px; height: 44px; border-radius: 10px; background: #fff; flex: none; }
.banner-instalar .bi-txt { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.banner-instalar .bi-txt b { font-size: 14px; }
.banner-instalar .bi-txt span { font-size: 12px; color: #c9c5bd; }
.banner-instalar .btn { flex: none; padding: 11px 14px; }
.bi-fechar { background: none; border: 0; color: #9a968e; font-size: 17px; padding: 4px; flex: none; }
.banner-instalar.sem-menu { bottom: calc(16px + env(safe-area-inset-bottom)); }
@media (min-width: 821px) { .banner-instalar { bottom: 20px; } }
/* conectar por código */
.passos { text-align: left; font-size: 13px; line-height: 1.6; margin: 10px 0 0 18px; }
.passos li { margin: 4px 0; }
.codigo-par { user-select: all; }

/* ---------- Agente ---------- */
.painel-agente { text-align: center; padding: 22px 16px; }
.chave { position: relative; display: inline-flex; align-items: center; gap: 14px; cursor: pointer; font-family: 'Oswald', sans-serif; font-size: 21px; user-select: none; }
.chave input { position: absolute; opacity: 0; pointer-events: none; }
.chave .trilho { width: 74px; height: 40px; border-radius: 999px; background: #cfcac0; position: relative; transition: .2s; flex: none; }
.chave .trilho::after { content: ''; position: absolute; top: 4px; left: 4px; width: 32px; height: 32px; border-radius: 50%; background: #fff; box-shadow: 0 2px 6px rgba(0,0,0,.25); transition: .2s; }
.chave input:checked + .trilho { background: var(--verde); }
.chave input:checked + .trilho::after { left: 38px; }
.status-agente { margin: 12px 0 4px; font-weight: 700; font-size: 14px; }
.status-agente.pausado { color: var(--ouro-escuro); }
.status-agente.desligado { color: var(--texto2); }
.botoes-pausa { display: grid; grid-template-columns: repeat(4, 1fr); gap: 8px; margin-top: 14px; }
.botoes-pausa .btn { padding: 14px 4px; font-size: 14px; }
.lista-alertas .alerta-item { border-left: 4px solid var(--vermelho); background: var(--suave); padding: 10px 12px; border-radius: 8px; margin: 6px 0; font-size: 13px; white-space: pre-wrap; cursor: pointer; }
.lista-alertas .alerta-item.visto { opacity: .55; border-left-color: var(--borda); }
.pb-item { border: 1px solid var(--borda); border-radius: 10px; padding: 12px 14px; margin-bottom: 10px; }
.pb-item.aprovada { border-left: 4px solid var(--verde); }
.pb-item.pendente { border-left: 4px solid var(--ouro); }
.pb-perg { font-weight: 700; font-size: 13px; }
.pb-resp { font-size: 12px; color: var(--texto2); margin-top: 6px; background: var(--suave); border-radius: 8px; padding: 8px 10px; }

/* ---------- Configurações ---------- */
.serv-acoes { display: flex; gap: 6px; }
.serv-linha { display: grid; grid-template-columns: 1.6fr 1fr 1fr auto auto; gap: 8px; align-items: center; padding: 8px 0; border-bottom: 1px solid var(--suave); }
.serv-linha input { width: 100%; }
.serv-linha .rot-mob { display: none; }
.serv-cab { font-size: 11px; font-weight: 800; color: var(--texto2); text-transform: uppercase; letter-spacing: 1px; border-bottom: 1px solid var(--borda); }
.dia-linha { display: grid; grid-template-columns: 120px auto 1fr 1fr; gap: 8px; align-items: center; padding: 6px 0; border-bottom: 1px solid var(--suave); }
.dia-linha input[type=time] { width: 100%; }
.dia-linha label { display: flex; align-items: center; gap: 6px; font-weight: 700; font-size: 13px; }
.dia-linha .fechado-txt { grid-column: 3 / -1; color: var(--texto2); font-size: 12px; font-weight: 600; }
.exc-item { display: flex; justify-content: space-between; align-items: center; gap: 8px; padding: 8px 0; border-bottom: 1px solid var(--suave); font-size: 13px; }
.campo { margin-bottom: 12px; }
.campo label { display: block; font-size: 12px; color: var(--texto2); margin-bottom: 5px; font-weight: 700; }
.campo input, .campo textarea, .campo select { width: 100%; }
.regras-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 0 12px; }
.check { display: flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 600; }
.check input { width: 20px; height: 20px; }
.lista-cards { display: flex; flex-direction: column; gap: 8px; }
.contato-card { display: flex; gap: 12px; align-items: center; background: var(--branco); border: 1px solid var(--borda); border-radius: 12px; padding: 12px; }
.contato-card .info { flex: 1; min-width: 0; }
.contato-card .info b { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.contato-card .info span { display: block; font-size: 12px; color: var(--texto2); }
.toolbar { display: flex; gap: 8px; margin-bottom: 14px; flex-wrap: wrap; }
.toolbar input { flex: 1; min-width: 180px; }
.resp-item { border-bottom: 1px solid var(--suave); padding: 10px 0; display: flex; gap: 10px; align-items: flex-start; }
.resp-item .txt { flex: 1; min-width: 0; font-size: 12px; color: var(--texto2); white-space: pre-wrap; }
.resp-item .txt b { color: var(--texto); display: block; font-size: 13px; }
.wa-card { max-width: 420px; text-align: center; }
.qr-img { width: 240px; max-width: 100%; border-radius: 10px; border: 1px solid var(--borda); }
.codigo-par { font-family: monospace; font-size: 30px; letter-spacing: 6px; font-weight: 800; padding: 12px; border: 2px dashed var(--borda); border-radius: 12px; display: inline-block; }

/* ---------- Modal / folha ---------- */
.modal-fundo { position: fixed; inset: 0; background: rgba(0,0,0,.5); display: none; align-items: center; justify-content: center; z-index: 50; padding: 16px; }
.modal-fundo.aberto { display: flex; }
.modal { background: var(--branco); border-radius: 16px; padding: 22px; width: 480px; max-width: 100%; max-height: 90svh; overflow-y: auto; }
.modal h3 { font-size: 21px; margin-bottom: 12px; }
.modal label { display: block; font-size: 12px; color: var(--texto2); margin: 12px 0 5px; font-weight: 700; }
.modal input:not([type=checkbox]), .modal select, .modal textarea { width: 100%; }
.modal .acoes { display: flex; gap: 10px; justify-content: flex-end; margin-top: 20px; flex-wrap: wrap; }
.modal .acoes .btn { flex: 1; min-width: 120px; }
.folha-fundo { position: fixed; inset: 0; background: rgba(0,0,0,.45); z-index: 60; display: flex; align-items: flex-end; }
.folha { width: 100%; background: var(--branco); border-radius: 18px 18px 0 0; padding: 10px 10px calc(10px + env(safe-area-inset-bottom)); }
.folha a, .folha button { display: block; width: 100%; text-align: left; padding: 16px 14px; font-size: 15px; font-weight: 700; color: var(--texto); text-decoration: none; background: none; border: 0; border-bottom: 1px solid var(--suave); }
.folha .credito-g7 { text-align: center; font-size: 12px; font-weight: 500; color: var(--texto2); border: 0; }

/* ---------- Celular ---------- */
@media (max-width: 820px) {
  body { position: fixed; inset: 0; }
  #app.logado { flex-direction: column; height: 100svh; }
  .conteudo { order: 1; min-height: 0; }
  .sidebar { order: 2; width: 100%; min-width: 0; flex-direction: row; padding: 0 0 env(safe-area-inset-bottom); border-top: 1px solid #2a2a2a; }
  .marca, .rodape-user, .sidebar .credito-g7 { display: none; }
  .menu { flex-direction: row; width: 100%; }
  .menu a { flex: 1; min-width: 0; flex-direction: column; gap: 2px; padding: 8px 2px 9px; font-size: 11px; border-left: 0; border-top: 3px solid transparent; text-align: center; }
  .menu a.ativo { border-top-color: var(--ouro); }
  .menu a.no-mais { display: none; }
  .menu .mi { font-size: 20px; line-height: 1; }
  .menu .mt { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 100%; }
  .menu a[data-pag="agente"] .mt:not(.mt-curto) { display: none; }
  .menu .mt-curto { display: inline; }
  .menu .badge { position: absolute; top: 3px; right: 18%; margin: 0; }
  .so-mobile-flex { display: flex !important; }
  .so-mobile { display: inline-flex !important; }
  .pagina { padding: 14px 16px 28px; }
  .topo-pag h2 { font-size: 22px; }
  .cards { grid-template-columns: 1fr 1fr; gap: 10px; }
  .card { padding: 13px; }
  .card .num { font-size: 24px; }
  /* atendimento: lista em tela cheia; conversa aberta em tela cheia com botão voltar */
  .lista-conversas { width: 100%; min-width: 0; border-right: 0; }
  .chat { display: none; }
  .inbox.mostra-chat .lista-conversas { display: none; }
  .inbox.mostra-chat .chat { display: flex; }
  .balao { max-width: 86%; }
  .txt-fin { display: none; }
  .caixa-envio { gap: 6px; padding-left: 8px; padding-right: 8px; }
  .caixa-envio .btn { padding: 11px 10px; }
  .msg-fwd { opacity: .7; }
  .modo-chat { padding: 7px 10px; font-size: 12px; }
  .serv-cab { display: none; }
  .serv-linha { grid-template-columns: 1fr 1fr; }
  .serv-linha .nome-serv { grid-column: 1 / -1; }
  .serv-acoes { justify-content: flex-end; }
  .serv-linha .rot-mob { display: block; font-size: 11px; color: var(--texto2); font-weight: 700; }
  .dia-linha { grid-template-columns: 1fr 1fr; }
  .dia-linha label { grid-column: 1 / -1; }
  .dia-linha .fechado-txt { grid-column: 1 / -1; }
  .botoes-pausa { grid-template-columns: repeat(2, 1fr); }
  .toast-ok { bottom: calc(76px + env(safe-area-inset-bottom)); }
}